FAQs
Lost packages
At [your brand name], we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email or phone #] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email or phone #] within [X hours] of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to [X days] for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
[X days] after placing your order, you can click the tracking number link in the email or track your order on our website here [link to Order Management: Track Order].